Learn Chinese Mandarin Online (Retail) – Level 1

Description

Learn Chinese Mandarin and develop “Guanxi’, ensuring you are first choice for Chinese retail customers

Trust in China is predominantly built on personal relationships – “Guanxi”.

A quintessential trait of Chinese consumers is that they are value seekers. They will search hard for the best deals, to make sure they get good value for their money. That means they will spend a lot of time researching products and comparing prices. They tend to resist impulse buying, and are more likely to get cues from their friends as to which products to buy.

As Chinese shoppers are more likely to rely on the word of mouth of family and friends than unknown reviews, this means poor service for one customer can lead to losing potential business as a knock-on effect. EVery touch point should be polite and informative with the ‘bigger picture’ in mind!

Learn Chinese Mandarin and develop “Guanxi’, ensuring you are first choice for Chinese retail customers.

Course Content

• You may not realize that you already know a little Chinese Mandarin
• Greetings of the Day
• How are you?
• More Greetings
• Contact details
• Please and thank you
• I don’t understand
• Yes / No
• Clothes Part 1
• Clothes Part 2 Accessories
• Shopping for Clothes Part 3
• Sales Part 1
• Sales Part 2
• Adjectives Part 1
• Adjectives Part 2
• In the shop
• Where is/are the…?
• Shopping for products Part 1
• Shopping for products Part 2
• Shopping for products Part 3
• How much is this?
• Payment
• Customer Service
• Shopping for Food Part 1
• Shopping for Food Part 2
• Shopping for Food Part 3
• Useful Places
• Countries
• Countries Part 2
• Countries Part 3
• Numbers 0-10
• Numbers 11-20
• Where are you from?
• What is the telephone number?
• Give your contact details
• Where do you live?
• Colours
• What would you like to drink?
• Time Part 1 O’clock
• Time Part 2 Quarter past/to and half past
• Time Part 3 Past and to
• What time is it?
• Where is…?
• Directions
• Stationary
• Taxi, please
• Marketing
• Recommendations
• Small Talk
• Business Small Talk
• What’s the matter?
• Where can I…?
• Days of the Week
• Welcoming the Customer
• Describing the product Part 1
• Describing the product Part 2