Learn German Online (Retail) – Level 1

Description

Learn Retail German, and say ‘hallo’ to your German customers and clients

“Professionalität” (Professionalism) is very important to the German retail guest. Punctuality, efficiency and good organization implies good service.

Germans like to analyse and review information in detail before coming to a decision. Make sure you have plenty of facts and information to answer quickly and efficiently, and help the sales process. Be patient, and don’t try to rush your clients, as they may feel that you are being overly aggressive and walk away.

Being late for even a few minutes indicates bad time management, a lack of manners and is highly disrespectful. So if you say you are going to find out if you have something in your store, make sure you do and get back to them quickly!

Course Content

• You may not realize that you already know a little German
• Greetings of the Day
• How are you?
• More Greetings
• Contact details
• Please and thank you
• I don’t understand
• Yes / No
• Clothes Part 1
• Clothes Part 2 Accessories
• Shopping for Clothes Part 3
• Sales Part 1
• Sales Part 2
• Adjectives Part 1
• Adjectives Part 2
• In the shop
• Where is/are the…?
• Shopping for products Part 1
• Shopping for products Part 2
• Shopping for products Part 3
• How much is this?
• Payment
• Customer Service
• Shopping for Food Part 1
• Shopping for Food Part 2
• Shopping for Food Part 3
• Useful Places
• Countries
• Countries Part 2
• Countries Part 3
• Numbers 0-10
• Numbers 11-20
• Where are you from?
• What is the telephone number?
• Give your contact details
• Where do you live?
• Colours
• What would you like to drink?
• Time Part 1 O’clock
• Time Part 2 Quarter past/to and half past
• Time Part 3 Past and to
• What time is it?
• Where is…?
• Directions
• Stationary
• Taxi, please
• Marketing
• Recommendations
• Small Talk
• Business Small Talk
• What’s the matter?
• Where can I…?
• Days of the Week
• Welcoming the Customer
• Describing the product Part 1
• Describing the product Part 2