Learn Japanese Online (Hospitality) – Level 1

Description

Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests

“To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means “to welcome guests wholeheartedly.” It comes from the verb “motenasu” which means “to make welcome” or “to entertain”.

Bringing customer service to a whole new level of perfection, “Omotenashi” equals a commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.

Customer service in Japan is a highly developed art form, and it is not surprising to know that the same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!

Course Content

• Introduction
• Greetings of the day
• How are you?
• More Greetings
• May I…?
• My name is…
• Please and thank you
• I don’t understand
• Yes / No
• Countries
• Countries Part 2
• Countries Part 3
• Numbers 0-10
• Numbers 11-20
• Where are you from?
• The Hotel Part 1 Check-In
• The Hotel Part 2 Rooms
• The Hotel Part 3 Questions
• The Hotel Part 4 More Questions
• The Hotel Part 5 Checkout
• The Hotel Part 6 Checkout
• What is the telephone number?
• Give your contact details
• Where do you live?
• Colours
• Drinks
• What would you like to drink?
• The verb to be – more questions
• Time Part 1 O’clock
• Time Part 2 Quarter past/to and half past
• Time Part 3 Past and to
• What time is it?
• What time + verb?
• Where is…?
• Directions
• Yes/No Questions with do
• Taxi, please
• At the beach
• Recommendations
• On holiday
• Business Travel
• What’s the matter?
• Where can I…?
• Hiring a car